Contact Us

This page sets out how to contact us at Gamebookers Casino, the details that help us answer quickly, and how to raise a complaint.

Spin one of these

How to reach us

You can contact our support team in two ways. Both reach the same people.

Live chat on the site, available 24/7. The chat window opens on any page, before or after you sign in.
E-mail to support@casinogamebookers.co.uk. Messages are answered in the order they arrive.

We do not offer support by telephone or by post.

What to have ready when you write

Including these details in your first message usually saves a round of questions:

Your username with us. Never send your password.
The game, bonus or transaction your message concerns.
The date and approximate time it happened, and your time zone.
Any error message, copied out exactly as it appeared.

Common questions we help with

Account and verification - signing in, updating your details and the documents we need for identity checks.
Deposits and withdrawals - the payment methods shown in the cashier, pending payouts and declined payments.
Bonuses - how an offer works, the wagering requirements and credit that has not appeared.
Technical issues - a game that will not load or a round that did not finish.

Complaints

If you are unhappy with something, e-mail support@casinogamebookers.co.uk with Complaint in the subject line, and set out what happened and the outcome you are looking for.

We acknowledge every complaint and reply in writing once it has been looked into. If our answer does not settle the matter, our terms explain the next step.