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About Gamebookers Casino

This page explains who we are, how we run the site and what you can expect from us as a player in the United Kingdom. It also sets out how to reach our team.

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Who we are

Gamebookers Casino is an online casino for players in the United Kingdom. Everything we offer sits behind a single account: you register once, set your own limits and play in pounds, either in a desktop browser or on your phone.

Our games come from established studios rather than being built in-house, so the titles in the lobby are ones many players will already recognise.

  • Slots: three-reel classics, video slots and feature-led releases.
  • Live tables: roulette, blackjack, baccarat and game shows hosted by real dealers and streamed to your device.
  • Jackpots: pooled and in-game jackpot titles where the prize builds as people play.
  • Table and card games: software versions of the same games, played at your own pace.

What we stand for

Four commitments shape how we run the site, and they apply to every account whatever you stake.

  • Fair play. Game outcomes are produced by the studio's random number generator and are not adjusted by us for individual players. Rules, return-to-player information and paytables are shown inside each game.
  • Fast payouts. We process withdrawal requests promptly once your account is verified. Timings depend on the method you choose and are set out in the cashier.
  • Safer gambling. The tools that keep play under control sit in your account, not behind a request to support.
  • Over-18s only. We hold a gaming licence and verify the identity and age of every account holder before play continues.

How we look after your account

Account verification

We ask for proof of identity, address and ownership of the payment method you use. Completing these checks early means your first withdrawal is not held up later. Documents can be uploaded in your account, and we tell you if anything we receive is unclear.

Secure payments

Deposits and withdrawals use the methods listed in the cashier. Payment details are encrypted in transit, and funds are returned to the method you deposited with wherever the provider allows it.

Support around the clock

Our support team is available at any hour, every day of the year. You can reach us on live chat on the site or by e-mail at support@casinogamebookers.co.uk. Please write from the address registered to your account so that we can help you without extra checks.

Playing safely

Deposit limits, loss limits, session reminders, time-outs and self-exclusion are all available in your account, within the limits shown there. A limit you lower takes effect straight away, and we will never press you to raise it or to come back to play.

Free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop allows you to block yourself from online gambling sites licensed in Great Britain with a single request, and we honour that block.